7u7casino Privacy Policy: How We Handle Your Information
7u7casino collects and uses your personal data only to run your account, process wallet activity through Nagad, Rocket and other supported payment routes, and keep your sessions secure. What we collect, how long we keep it, and what choices you have are all set out here — access and eligibility depend on your local law and eligible regions.
Account data kept secure
Nagad and Rocket wallet records protected
Your rights clearly explained
No data sold to third parties
POLICY POSTURE
What Data We Collect and Why We Collect It
When you open an account with us, we record the details you submit during registration — your name, contact address, and the payment method you choose to connect, such as Nagad or Rocket. Every deposit and withdrawal instruction logged against your wallet creates a transaction record we retain to resolve disputes and comply with applicable financial rules in the regions where we operate. We also collect device and session data — browser type, IP address, and the pages you open during a visit — to detect unusual access patterns and protect your account from unauthorised use. Cookies and similar tracking tools record your session preferences so you do not have to reset your lobby view each time you return. Where you interact with live table sessions or crash game rounds, we retain activity logs for the duration required by our internal retention schedule. You are never required to submit more than the minimum data needed to complete the action you are taking. If you use a local mobile wallet like Nagad or Rocket to fund your account, the transaction confirmation data passes through the wallet provider's own systems, which operate under their separate published terms. We process your data only for the purposes stated here and do not sell or rent it to unaffiliated third parties. Eligibility to use the platform depends on your local law and the regions we support at the time of your access.
Nagad wallet transaction records
Rocket payment confirmation data
Account registration details
Session and device logs
Cookie preference records
POLICY COVERAGE MAP
Where This Policy Applies and What It Does Not Cover
This policy covers data we collect and process directly through the 7u7casino platform. It does not extend to third-party services you reach from our pages, including wallet providers and game studio environments. Understanding the boundary helps you know which privacy notice applies at each point in your session.
Account Access
Any data you submit when logging in, verifying your account or updating your profile sits inside this policy. That includes your contact details, session tokens and the device records tied to your signed-in account.
Wallet Transactions
When you initiate a deposit or withdrawal via Nagad or Rocket, the instruction originates here, but the wallet provider processes the transfer under their own privacy terms. We hold the transaction reference and status on our side only.
Site Content and Lobby Activity
Pages you browse, game categories you open and in-lobby navigation clicks are recorded as session events by us. This data informs how we display your last-visited sections and personalise the lobby order shown to your account.
Third-Party Services
Game studio environments — including tables and slot rooms from studios available in the lobby — operate their own data environments. Once a game frame loads, that studio's own data terms apply to what happens inside it.
YOUR ACCOUNT RIGHTS
Practical Steps to Review, Correct or Question Your Data
Your account gives you several direct actions over the data we hold. You can request a copy of the personal records we have on file by contacting our support team through the route published on the site. If any detail is wrong — a name spelling, a contact address, or a linked payment label like a Nagad number — you can ask us to correct it, and we will update it once we verify the request against your account. Where you believe data is being held longer than necessary or used beyond the purposes described here, you can raise that directly with the support team. We do not require you to submit a formal legal notice to ask a straightforward question; our account help channel handles most data queries through a standard message exchange. Any request tied to a specific transaction record, such as a Rocket withdrawal confirmation, should include the transaction reference shown in your account history so we can locate it without delay. We aim to respond to data queries within the timeframe shown in our published support terms, but response time depends on query complexity and volume.
Review Your Records
Submit a data access request through the support channel. Provide your account email and the type of record you need — registration details, session history or transaction log — so we can locate it accurately.
Correct Account Details
If your name, contact address or linked Nagad number is recorded incorrectly, contact support with proof of the correct detail. We update the record after verifying it against your identity submission.
Raise a Data Question
For any question about how your data is used, retained or shared, write to us through the contact route on this page. You do not need legal language — a plain description of your concern is enough to open a review.
Request Account Closure Data
If you choose to close your account, ask us in writing what data we retain afterwards and for how long. We will describe the retention period and the reason under our applicable schedule.
CONTACT ROUTES
How to Reach Us About This Privacy Policy
If you have a specific question about how your data is stored or used, or if you want to action one of the rights described above, the following contact routes are available. Use the route that matches the urgency of your query. We do not publish response-time commitments here because they can vary; check the published terms on the support page for current guidance.
Live Chat
Open the chat window from any page while signed in. State your account email and the nature of your data query at the start of the conversation so the support team can locate your record without follow-up.
Email Support
Send your data request or correction notice to the support email address published on the site's contact page. Include your registered account email and a brief description of the data matter you are raising.
Account Help Centre
The help section inside your signed-in account lists common data and privacy questions with step-by-step paths. Check there first for wallet-linked queries such as Rocket or Nagad transaction records.
DATA HANDLING DETAIL
How We Manage Cookies, Retention and Account Security
Our data handling practices are built around the minimum-necessary principle: we collect what is needed to run your account and no more. Cookie settings, retention periods and security measures are described below so you know exactly what is running on your side of the session.
Cookies and Session Tools
We use session cookies to keep you signed in and preference cookies to remember your lobby layout. You can manage cookie permissions through your browser settings at any time. Disabling certain cookies may affect how the lobby displays or remembers your last position.
Data Retention Schedule
Account registration data is kept for as long as your account is active and for a defined period after closure, in line with our internal schedule. Transaction records — including Nagad and Rocket payment confirmations — are held for the period required to handle disputes and meet applicable rules in supported regions.
Account Security Measures
Access to your stored data is restricted to authorised internal teams. Your account is protected by login credentials you set, and any change to a linked payment method like Rocket requires a verification step visible in your account settings.
Policy Updates
When we update this policy, the revised version is published on this page with the effective date noted at the top. Continuing to use the platform after a published update means you have seen the new version. Check this page periodically if you want to stay current with any changes.
POLICY QUESTIONS ANSWERED
Privacy Policy Questions We Hear Most Often
The questions below cover the most common things people ask about how 7u7casino handles personal data, wallet records and information. If your question is not here, reach out through the support routes listed on this page.
Does 7u7casino share my personal data with other companies?
We do not sell or rent your data to unaffiliated third parties. We share data only where necessary to process your wallet transactions — for example, passing a payment reference to Nagad or Rocket — or where required under the rules of regions where the platform operates.
How long does 7u7casino keep my account data after I close my account?
We retain registration and transaction records for a defined period after account closure, as set out in our internal retention schedule. The exact duration depends on the type of data and the applicable rules in your region. Contact support to ask about the specific period for your account.
Can I see the transaction records linked to my Nagad or Rocket deposits?
Your signed-in account history shows the transaction references we hold on our side. For the full transfer record, check your Nagad or Rocket app directly, since that part of the transaction is processed and stored by the wallet provider under their own terms.
How do I ask 7u7casino to correct wrong information on my account?
Send a correction request through the support email or live chat. Include your account email and describe which detail needs updating — such as a misspelled name or an outdated contact address. We verify the correction against your identity record before making any change.
What happens to my data if I am in a region where access is restricted?
Access to 7u7casino depends on your local law and eligible regions. If your region falls outside our supported areas, your ability to use the platform is affected. Any data already collected before a restriction takes effect is handled under the retention terms described in this policy.
Does this privacy policy cover the game studios available in the lobby?
This policy covers data we collect through our own platform. Game studios whose titles appear in the lobby — such as Pragmatic Play or Bigtime Gaming — operate their own data environments inside the game frame. Their separate privacy terms apply to what happens once a game loads.
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